Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques

Stanford GSB

カテゴリー：Business

Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges.

How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.

Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.


2024年04月16日

138. Speak Your Truth: Why Authenticity Leads to Better Communication

From the way you communicate, to the way build your life and career, Graham Weaver, MBA ’99, says it’s about “giving yourself permission to fully be yourself. You can never go wrong when you’re saying your truth.”

Weaver is a lecturer in management, a GSB alum, and the founder and a partner of Alpine Investors. He stresses the importance of direct communication, highlighting how avoiding it can lead to wasted time, energy, and even financial losses. Reflecting on his own experiences in private equity, Weaver admits to struggling with being conflict-averse and not speaking his truth directly, which resulted in getting into bad deals and big losses for his company. “People think that by being indirect, they’re being kind, but all they're doing is creating confusion,” he says. “Clarity is compassionate. Even if it's not what they want to hear, the more direct and clear you can be, the more compassionate that is for the other person.”

In this episode of Think Fast, Talk Smart, Weaver and host Matt Abrahams explore how being true to oneself not only fosters personal fulfillment but also enables us to show up better for others. Authenticity and self-belief lay the foundation for effective communication, leadership, and ultimately, success.

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Episode Reference Links:

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Chapters:

(00:00:00) Introduction

Matt Abrahams introduces guest Graham Weaver, a Stanford alum and lecturer in management at GSB.

(00:0:43) Interpersonal and Intrapersonal Skills in Business

How skills like understanding personal dreams and overcoming limiting beliefs play a critical role in business success.

(00:04:58) Living an Asymmetrical Life

Living an asymmetrical life, including the importance of doing hard things, pursuing your passions, committing long-term, and writing your own story.

(00:10:10) Lessons from Taylor Swift

Business and personal inspiration from Taylor Swift's response to professional setbacks, highlighting her work ethic and resilience.

(00:13:04) Personal Growth and Enlightenment

Graham’s journey towards enlightenment and the practices he adopts to improve his personal and professional life.

(00:16:08) The Final Three Questions

Graham shares what differentiates an exceptional from average leader, a communicator he admires and his ingredients for successful communication.

(00:21:05) Conclusion


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2024年04月09日

137. When Words Aren’t Enough: How to Excel at Nonverbal Communication

If communication is like painting, words are the primary colors. But to convey deeper meaning, we need a broader color palette, which Dana Carney says requires the mastery of nonverbal communication.

We often focus on the words that we say when honing our communication, but according to Carney, there are many instances “where nonverbals start to be more meaningful than verbals.” A professor at Berkeley’s Haas School of Business and the George Quist Chair in Business Ethics, Carney researches the nonverbal ways in which we communicate our biases, our preferences, our power, and our status.

As Carney explores in her forthcoming book, The Five Nonverbal Rules of Power, there are several key areas of nonverbal behavior that we need to grasp in order to fully tap our potential as communicators. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams discuss how to read the nonverbal communication of others — and how to gain control of the nonverbals we express to the world.

Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

Episode Reference Links:

  • Dana Carney: Website
  • Ep.12 - It’s Not What You Say, It’s How You Say It: How to Communicate Power Website / YouTube 
  • Ep.16 - How to Craft Your Body Language When Confronting Objections Website / YouTube 

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Chapters:

(00:00:00) Introduction

Matt Abrahams introduces guest Dana Carney, an expert in nonverbal communication.

(00:01:12) Understanding Nonverbal Communication

Foundational aspects of nonverbal communication, dividing it into perception and expression, and emphasizing the importance of facial expressions and body language.

(00:02:11) The Nonverbal Rules of Power

How nonverbal communication influences perceptions of power and status and the concept of the "five nonverbal rules of power".

(00:04:37) Cultural and Contextual Variations

The impact of culture and context on nonverbal cues, discussing how cultural differences can alter the interpretation of behaviors such as eye contact and proximity.

(00:08:10) The Balance Between Verbal and Nonverbal Communication

Verbal versus nonverbal communication and its significance especially in contexts where honesty or bias might be in question.

(00:09:15) Achieving Communication Goals Through Nonverbals

How understanding nonverbal cues can help individuals achieve specific social interaction goals.

(0012:51) Enhancing Nonverbal Communication Skills

Practical advice for becoming more aware of one's nonverbal communication, including self-observation and seeking feedback from others.

(00:16:13) The Final Three Questions

Dana shares a nonverbal behavior that demonstrates confidence, a communicator she admires, and her recipe for successful communication.

(00:21:09) Conclusion


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2024年04月02日

136. The Art of Disagreeing Without Conflict: Navigating the Nuance

Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. 

In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.

Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

Episode Reference Links:

Connect:


Chapters:

(00:00:00) Introduction

Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.

(00:00:54) Journey into Conflict and Disagreement Research

Julia gives insight into her background and what led her to research disagreement and conflict.

(00:01:55) Distinguishing Between Disagreement and Conflict

The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.

(00:04:12) Strategies for Disagreeing Better

Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.

(00:07:05) Demonstrating Curiosity and Conversational Receptiveness

Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.

(00:14:38) Managing Conflict

Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.

(00:18:25) The Final Three Questions

Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.

(00:22:48) Conclusion

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